Refund policy

Return & Refund Policy

At BaoWeeZy Customs, every item is made to order specifically for you. Because of this, we do not accept returns or exchanges for incorrect sizing, buyer's remorse, or change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Once verified, we will gladly send a replacement or issue a refund at no additional cost.

Sizing

Please review our size charts carefully before placing your order. We cannot offer refunds or exchanges for ordering the wrong size.

Order Cancellations

Orders may be canceled within 2 hours of purchase. After production begins, cancellations are no longer possible.

Shipping Issues

BaoWeeZy Customs is not responsible for delays caused by shipping carriers, weather, customs, or other circumstances outside our control.

Lost Packages

If your package appears to be lost, please contact us and we'll work with the shipping carrier to resolve the issue.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times vary depending on your payment provider.

Questions?

If you have any questions, please contact us through Contact page or Etsy. We're always happy to help.